We are a Staffing Agency that provides Bilingual Remote Agents to established Call Centers in the US and Canada.

We offer exceptional quality agents from Mexico and Colombia who are professional, friendly, helpful, and accurate.

We have top-notch security, equipment, and stable internet to ensure optimal call quality.

What WE CAN do for you

BILINGUAL AGENTS

Reach the Hispanic market authentically and grow your client base! YASC agents can handle calls in English & Spanish with fluency and ease.

ATTENDANCE ON HOLIDAYS

YASC agents work on US and MX’s Holidays without a rate increase.

QUALIFIED STAFF

YASC Training University offers you a catalog of skilled agents in Customer Service, Handling Irate Callers, HIPAA guidelines, and Call Control.

24/7 AVAILABILITY

We have night transportation available, so YASC agents can cover any shift your business needs.

LIVE QA SUPERVISION

To ensure you’ll get a first-rate service, YASC Quality Assurance Department performs live monitoring reports of our agents.

HIPAA COMPLIANCE

We take the requirements to ensure you and your clients’ safety seriously. We meet HIPAA guidelines.

  • The United States is now the second largest Spanish speaking country, second only to Mexico.

  • Since 2015, there is an estimated 55 million Spanish speaking individuals in the United States.

  • CNN reports that by 2050 the US expects to have 132.8 million Spanish speaking people with only one-fifth of those being bilingual. 

So, the question is

“How can my business be ready if I can’t service Spanish-speaking callers now?”

Our Expertise

We can use the same technology and the transition is seamless.

You will get quality, accuracy, and professionalism at lower rates.

YASC University

We train our agents in-house!

Our new agents are trained at YASC facilities in person. Our team is closer than ever, YASC coaches have opened new communication methods and are in contact with trainees & current agents full time.

YASC University

We train our agents in-house!

Our new agents are trained at YASC facilities in person. Our team is closer than ever, YASC coaches have opened new communication methods and are in contact with trainees & current agents full time.

Quality Assurance Department

We have our own Quality Assurance Department!

Our clients feel safe knowing their calls are monitored in real-time to ensure quality is kept to the highest levels at all times.

  • Our goal: agents score over 90% during their monitoring.
  • More than half of agents always exceed 95%.

Software

Our agents are efficiently and productively trained in the most used call center software families such as:

  • Startel
  • Amtelco

Our agents take calls for a variety of industries, among them:

  • Medical Accounts
  • Hospitals
  • Healthcare
  • Doctors
  • Physicians
  • Dentists
  • Insurance
  • HVAC
  • Law Firms
  • Government
  • Tech Support
  • Small Business
  • Funeral Homes
  • Appliances
  • Home Services
  • Contractors
  • Property Management
  • Real Estate
  • Landscapers
  • Towing Services
  • Limousine, Etc.